eBay To Roll Out Guaranteed Delivery For 20 Million Items

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This summer eBay will roll out Guaranteed Delivery in the United States, providing faster and more precise delivery dates for shoppers. At launch, eBay will guarantee delivery in 3 days or less on 20 million eligible items – millions of which will offer free shipping. In addition, shoppers will also be able to search for and filter items by 1- and 2-day delivery.

“While the majority of items on eBay already ship within 3 days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time,” said Hal Lawton, Senior Vice President of North America at eBay.

Today’s shoppers expect fast delivery and want to know exactly when their purchases will arrive. Guaranteed Delivery will provide that to them at no additional cost, including:

Guaranteed Delivery Dates: Items arrive by delivery date, guaranteed
More Search Options: Ability to filter, sort and search items by a guaranteed delivery date
Increased Confidence: If an item doesn’t arrive by the delivery date, eBay will make it right*

Sellers who qualify will experience a range of benefits with the rollout of two new tools aimed at increasing sales, including:

More Sales: Sellers will find new buyers by making items searchable by delivery date
More Control: Sellers set their own regional rates, working days and handling time cut-offs
Happier Customers: Guaranteed Delivery is the second most important criterion for online shoppers (right after free shipping)

“We’re very excited about eBay’s Guaranteed Delivery,” said Brett Thome, Vice President of Business Development at Spreetail (eBay store: VMInnovations). “There are so many great sellers on eBay delivering an incredible shipping experience where they deliver in 2 days, and even next day, so the ability to highlight Guaranteed Delivery will further increase customer confidence and satisfaction.”

Guaranteed Delivery will launch this summer with no additional cost to sellers. However, sellers must meet a required set of shipping standards to participate.

* If a guaranteed item arrives late, the buyer can request to have their cost of shipping refunded. If the shipping was free, then the buyer will receive a coupon to be used towards their next eBay purchase. Alternatively, the buyer can also choose to return the item at no cost.

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