Douglas E. Noll’s De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
Successful trial lawyer-turned-mediator, Douglas E. Noll, has written the highly anticipated De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, giving readers the secrets to calming an angry person of any age while remaining centered and calm. Based on Noll’s thirty-five years of law and mediation experience, the book shows readers how to stop a heated argument before it burns out of control—without losing their cool.
Using a technique called “affect labeling” (focusing on and identifying the other person’s emotions) De-Escalate teaches readers the skills to defuse conflicts with:
- An upset spouse
- A confrontational person on social media
- An unhappy customer at work
- An unresponsive teenager
…and many others.
“I honed the skills in some of California’s maximum-security prisons with inmates serving life sentences. These inmates have stopped violent fights, gang riots, arguments, and bullying using the skills in this book. Dozens of inmates have told me that if they had learned these skills 10, 15, 20 years earlier, they would not be in prison today.”
This book is available for pre-order on Barnesandnoble.com and Amazon.com.
Douglas E. Noll, JD, MA left a successful career as a lawyer to become a peacemaker. He is an award-winning author, teacher, trainer, highly experienced mediator, and co-founder of the Prison of Peace project. Inmates who have gone through his program have learned and applied deep, empathic listening skills, leadership skills, and problem-solving skills to reduce violence in their prison communities.